Senior Management

Steve Garner


Steve Garner has been in the restoration industry for 16 years working extensively in the field of contents and specialized contents. Before starting his adventure in the restoration field, he was a component level bench technician for 11 years. During that time, he helped establish and manage several in store repair facilities for Silo Corporation and moved over to Tandy Corp for 8 years. Steve now brings to B.I.G. over 16 years of experience with 13 of them managing large loss and CAT losses in the field of specialty contents. From fires to hurricanes, Steve has seen and restored the worst damaged items. He has worked on losses in hospitals, banks, colleges, law firms, libraries and residential homes. With his knowledge of specialty contents, he brings a unique and welcome insight to what needs to be done. In working with fires and floods across the country, Steve has the expertise in cleaning soot, mud and other contaminants that most do not. His knowledge of the industry and specialized contents allows him to assist clients, contractors and adjusters dealing with losses in the best possible way.

Burgess Watts


Sales & Marketing

Pete Willems

Vice President of Sales

Pete Willems has over 30 years of experience in the insurance industry. After receiving his B.S. in Business Administration from Illinois State University, he began his career with a position at CNA Insurance. For 25 years, Pete excelled in many positions that focused on operations management, project management, compliance audits, process re-engineering, training, and homeowner liaison with regional offices. He then spent 10 years at Evans Garment Restoration in Business Development, with increased sales annually. He also succeeded in roles such as account management and problem resolution. Pete was also a top sales producer at CRE and increased business of new and existing clients with commercial and large loss work. Pete’s successful background in business development and sales has made him a priceless asset as B.I.G.’s Vice President of Sales. When he isn’t acquiring new clients or creating new sales plans, you can find Pete at the nearest golf course.

John Lange

Sales Representative

Travis Moore

Sales Representative

Travis Moore grew up attending Mt. Pulaski High School and furthered his education at Lincoln Land Community College. Afterward, he spent extensive time serving in the Illinois Army National Guard. Before his career at B.I.G. as a Sales Representative, Travis worked at Evans Garment Restoration for 10 years as a Field Representative Team Leader. When it comes to sales, Travis is great at using consultative selling skills to identify opportunities, overcome objections, and build strong relationships. When Travis isn’t in the office or out in the field, he serves as a Trustee on the Elkhart Village Council and husband to his beautiful wife Sarah and Dad to son Trey and daughter Tinlee. His hobbies include hunting, fishing, spending time with his family and friends, and cheering on the Chicago Cubs.

Mike ‘Shoe’ Tennyson

Sales Representative

Service Team

Marco Bautista

Client Liaison

Marco Bautista has been in the Restoration Industry for five years. As Client Liaison, Marco is responsible for ensuring clear communication between customers and warehouse personnel, as well as the timing of pack-outs and deliveries.  His fluency in Spanish further assists his talent for communicating effectively with customers from diverse backgrounds. Marco’s ability to walk customers through the complicated process of insurance claims helps B.I.G. gain trust in our customers. He ensures customers are satisfied with every part of the specialty content restoration experience, from initial greeting through job completion. His dedication to making customers and insurance adjusters happy is just one of the many qualities that make Marco such a successful, respected liaison. When Marco isn’t making pack-outs and deliveries on time, he enjoys spending time grilling with his family and friends.

RJ Guarducci

Project Coordinator & Warehouse Manager

RJ Guarducci has been in the content restoration industry since August of 2007 with her career starting out as a part-time warehouse associate for a contents restoration company. He quickly advanced to a full-time position as a pack-out and delivery coordinator. RJ has also worked on heating/cooling equipment and power distribution for restoration and industrial climate control purposes on a commercial scale. His knowledge of troubleshooting and repairing complex systems afforded him the chance to travel extensively throughout the Southeast working on Cat/large losses. His experience in large scale restoration projects makes him an expert in logistics and time management. RJ’s ability to plan and execute large projects has made him a priceless asset to the B.I.G. team. When RJ isn’t planning schedules and updating projects, he enjoys playing guitar, drums, and bass, and spending time with his wonderful wife and pets.

Jaclyn Guarducci

Head of Electronics Department

Jaclyn Guarducci has been in the content restoration industry since April of 2009 with her career starting out as an art technician. She quickly advanced throughout all restoration departments including art, electronics, documents, and electronics. Jaclyn quickly excelled at operating forklifts to driving a box truck, making her a priceless asset in the warehouse. Her thirst for knowledge and perfection has afforded her positions as a Project Manager, Job Coordinator, Manager of Operations and Production, and now the Head of Electronics Department. When she’s not running large and CAT losses, Jaclyn enjoys wood working, DIY projects, and spending time with her husband RJ and their adorable cats.


Krystal Sherman

Head of Art Department

When referring to Krystal, it is probably easier to ask “what can’t you do?” Krystal’s parents sparked her interest in art creation and restoration at an early age when they started their own booth in an antique mall. Growing up researching, buying, selling, cleaning, and repairing antiques gave Krystal a passion and talent in all things art. Krystal is just as talented at creating art as she is at restoring it. Her passion for continuous education of how art and collectibles are created makes her an expert at restoring them. Krystal is experienced with various restoration materials and techniques such as: ceramic, plaster, greenware and resin statuary; darkroom and digital photography, professional framing, mounting; pottery and wheel throwing; theater set designing and building; oil and acrylic paintings; taxidermy repairs and cleaning; sewing techniques including needlepoint and cross-stitch. While it’s hard to narrow down her specialty, Krystal enjoys the meticulous act of color matching and in-painting most. When she’s not antiquing or attending car shows with her husband, they enjoy spending time with their two cats.

Krysta Watts

Office Manager

Krysta Watts graduated from Illinois State University in 2016 with a B.S. in Psychology. While she has been in the Restoration Industry for five years now, Krysta has the added benefit of growing up in the Insurance Industry, too. She’s been lucky enough to see the industry from various views. She’s handled both residential and commercial job sizes that have seen damage issues ranging from mitigation, mold, fire, and water. Krysta finds her role the most rewarding after seeing the entire picture come together after the start to finish and assisting customers with questions or concerns during their stressful circumstances. When Krysta isn’t ensuring clear communication with customers and insurance adjusters, she enjoys volunteering at her local animal shelter and spending time with her family and friends.

Natalie Perez

Customer Service Manager

Natalie Perez provides exceptional customer service solutions in both Spanish and English. With a background in early childhood education, Natalie understands the need for patience, time management, and clear communication. Natalie has been in the specialty contents restoration industry for two years and has found her role in customer service just as rewarding as early childhood education. Natalie always keeps customer needs first and swiftly resolves any issues that arise throughout the claim process. Her goal is, “to make sure all of our customers’ needs are met.” Her positive mindset and attitude are a great benefit to the team and customers as they deal with hardships from fire and water damage. When she isn’t resolving issues in the office, Natalie enjoys spending time with her four sons and significant other.