Marco Bautista has been in the Restoration Industry for five years. As Client Liaison, Marco is responsible for ensuring clear communication between customers and warehouse personnel, as well as the timing of pack-outs and deliveries.  His fluency in Spanish further assists his talent for communicating effectively with customers from diverse backgrounds. Marco’s ability to walk customers through the complicated process of insurance claims helps B.I.G. gain trust in our customers. He ensures customers are satisfied with every part of the specialty content restoration experience, from initial greeting through job completion. His dedication to making customers and insurance adjusters happy is just one of the many qualities that make Marco such a successful, respected liaison. When Marco isn’t making pack-outs and deliveries on time, he enjoys spending time grilling with his family and friends.