• Privacy Policy

    BIG Content Recovery Privacy Policy

    BIG Content Recovery respects your privacy. This Privacy Policy explains the information we may collect, how we use it, and how we handle information related to text messaging and customer communications.

    Information We Collect

    We may collect information you voluntarily provide to us, including your name, address, phone number, email address, property or service location, insurance or claim information, service details, and communications with BIG Content Recovery.

     

    How We Use Your Information

    We may use your information to respond to inquiries, schedule services, provide project and service updates, communicate regarding pack-out, cleaning, restoration, storage, delivery, pack-back, insurance status, customer service, and other matters related to services requested or performed by BIG Content Recovery.

     

    SMS/Text Messaging

    Customers who provide a mobile phone number and voluntarily opt in may receive informational text messages from BIG Content Recovery related to their service or project. Messages may include appointment information, scheduling updates, project-status notifications, restoration updates, delivery information, and customer service communications. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing or receiving services from BIG Content Recovery.

     

    Sharing of Information

    BIG Content Recovery may share information with service providers, software providers, telecommunications providers, contractors, insurers, or other parties when reasonably necessary to provide services, deliver customer communications, operate our business, or comply with applicable requirements.

    Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

     

    Data Retention and Security

    We retain personal information only as long as reasonably necessary for legitimate business, service, insurance, recordkeeping, contractual, or legal purposes. BIG Content Recovery uses reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

     

    SMS Opt-Out

    Customers may stop receiving SMS communications at any time. Because some BIG Content Recovery messages may be sent through a one-way messaging system, text replies may not be monitored. To stop SMS communications, call 844-746-4244 or email office@werbigcr.com.

    Contact Us

    For questions regarding this Privacy Policy or our privacy practices, contact:

    BIG Content Recovery
    844-746-4244
    office@werbigcr.com
    www.werbigcr.com